Insurance

These are not just words, we create transparency and accountability by agreeing to a standard. Analytics are provided for improved transparency and visibility in real-time for Insurance Partners and their Insured.
– Collaborative process to customize Key Performance Indicators (KPI’s)
– Meet or exceed established expectations
– Provide visibility and transparency via proprietary software
– Immediate response anywhere in the US
– Improved supplement frequency and severity guaranteed

What we offer

VEHICLE REPAIR SERVICES

We offer services like:
– Paintless Dent Repair (PDR)
– Hail Repair
– Flood Remediation
– AND MORE!

VEHICLE APPRAISAL SERVICES

CSI offers full service appraisal services, everything from appraisals, to claim negotiations, to KPI Reporting.

CLAIMS MANAGEMENT

CSI offers everything from call centers to full claims web services.

Partner with CSI for a streamline process that delivers customer satisfaction and precise claims.

CSI delivers the power of a well-trained team working on-site and in seamless collaboration with insurance carriers faced with handling the aftermath of a major event. Our claims management system offers real-time oversight to ensure consistency and integrity throughout the process, improving alignment of documentation and approvals among parties.

THE CSI TEAM INCLUDES SEVERAL VETERANS OF SEVERE STORM-RELATED DAMAGE EVENTS.

CSI has earned the trust and confidence of the world’s largest carriers for their commitment to transparency and customer service.

We deliver the power of a well-trained team working on-site and in seamless collaboration with insurance carriers faced with handling the aftermath of a major event.

Our claims management system offers real-time oversight to ensure consistency and integrity throughout the process, improving the alignment of documentation and approvals among parties.

The CSI Road Map Right People + Right Process + Technology = Cradle to Grave Solution

The CSI Fast Track

Event

Event

Deploy

Deploy

Execute

Execute

Event Closed

Event Closed

FNOL

FNOL

Safelite Solutions

  • Capture loss and confirm coverage
  • Schedule appointment for appraisal
  • Web based reporting and KPI’s to Carrier
Schedule Appraisal

Schedule Appraisal

Safelite Solutions/SolutionWorks

  • Scheduling begins as soon as drive in locations are secured
  • Self service via text message and traditional call center is initiated and ongoing 24/7
  • Triage based scheduling and virtual total loss inspection
Complete Appraisal

Complete Appraisal

SolutionWorks

  • Total Loss – Safelite Fast Track Settlement
  • Comprehensive reporting and KPI’s based on client specific requirements
  • QA process
Offer Repair

Offer Repair

Customer Choice

  • Immediate scheduling facilitated on site or available remotely
  • Reporting and KPI’s available for Carrier
Repair Car

Repair Car

SolutionWorks

  • PDR / Overspray Repair
  • Conventional w/ partner shops
  • Reporting and KPI’s customized for Carrier
Supplement Handling

Supplement Handling

SolutionWorks

  • Triage inbound supplement requests
  • Best claims practices applied, and physical inspections completed if required
Customized Reporting

Customized Reporting

SolutionWorks

  • Tracking of supplement variance
  • Reporting and KPI’s for Carrier
Pick Up<br>Finished Car

Pick Up
Finished Car

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